From booking confirmations to post-stay reviews, BritishText helps UK hotels, restaurants, and hospitality businesses create exceptional guest experiences through timely, personal SMS and WhatsApp communication.
25%
Fewer no-shows with SMS reminders
98%
SMS open rate
4×
Higher review response rate vs email
£££
Upsell revenue from pre-arrival SMS
Hotels, restaurants, pubs, spas, and activity providers across the UK use SMS to delight guests and drive more revenue from every booking.
Send instant booking confirmations the moment a reservation is made. An immediate SMS confirmation gives guests confidence and reduces no-shows.
Remind guests of their upcoming stay or reservation and share everything they need for a smooth arrival — parking, check-in procedures, and what to bring.
Use SMS to offer room upgrades, spa packages, dining reservations, and local experiences to guests before and during their stay.
Collect guest feedback immediately after checkout while the experience is fresh. SMS response rates are far higher than post-stay email surveys.
Notify diners when their table is ready, manage waitlists via SMS, and reduce lost bookings from no-shows with timely reminder messages.
Keep past guests engaged and drive repeat visits with targeted messaging, anniversary offers, and exclusive loyalty rewards sent directly to their phone.
Many guests prefer WhatsApp for richer communication. With BritishText you can send booking confirmations, menus, and guest information as WhatsApp messages — complete with images and PDFs — from the same inbox as your SMS. One UK number, both channels.
Start your 7-day free trial today and send your first guest communications within minutes. No credit card required.